Enrollment is available to all residential customers who have an AMI meter, whose electricity is provided by PSE, and who have a qualifying electric vehicle model or Level 2 charger.

Customers who enrolled in a TOU rate plan featuring Peak Time Rebates (Sch. 317 or Sch. 324) are not eligible to simultaneously participate in PSE’s other demand response programs (Flex Rewards/Flex Smart/Flex EV) and will be opted out accordingly. However, customers who are currently enrolled in a standalone TOU rate plan (Sch. 307 or Sch. 327) are eligible to simultaneously enroll in both Flex Rewards/Flex Smart/Flex EV and TOU. If you have any questions, contact TOU@big5vn.com.

Participants who enroll are automatically entered to win one of two $250 gift cards. Giveaways will be drawn each month during the summer season (May through September) and winter season (November through March).

The program is administered on behalf of PSE by AutoGrid who (oversees/is responsible for) program implementation, payment processing, and customer support. Enrolled customers can manage their accounts through the FlexSaver portal provided by AutoGrid. For the fastest assistance, you can contact AutoGrid's customer support directly at flex@big5vn.com or by calling 1-888-292-0502.

Enrolling your charger requires that your home be equipped with AMI (Advanced Metering Infrastructure), the current standard for metering technology that facilitates two-way communication between meters and PSE. As part of PSE’s Meter Upgrade Project, nearly 2 million meters in our service area were upgraded to AMI between 2018 and 2023. For more information, please visit the Meter Upgrade Project.

No, if you are signed up for Flex Rewards, you cannot enroll your vehicle or charger at the same time. However, if you own a smart thermostat, you can enroll it in the Flex Smart program.

The vehicle models below are currently supported by PSE Flex.

If your vehicle is not listed, you may also be able to participate by enrolling your Level 2 home charger instead. If you do not have a qualifying Level 2 charger, you can purchase one on the PSE Marketplace to receive a rebate of $300 or more at checkout. Or, check out Flex Rewards!

Yes, you can enroll multiple electric vehicles in Flex EV and participate if your household owns more than one. However, you’ll only receive an enrollment reward for one. Multiple cars can contribute to load shed and earn kWh incentives during Flex Events.

If you don’t have a qualifying Level 2 charger, you can purchase one on the PSE Marketplace to receive a rebate of $300 or more at checkout. Or, check out Flex Rewards!

Yes, if your household has multiple EV chargers, you can receive an enrollment reward for each of them.

Our experts can predict periods with heightened demand for electricity based on a range of different criteria, which we call “Flex events.” For example, a Flex event might occur on a day with weather hotter or colder than normal, when we tend to use more energy to heat and cool our homes and businesses. With collective action from the community, we can prevent spikes in energy usage that strain the grid and ensure there is enough energy to go around.

Once you’ve enrolled, PSE will periodically send a remote signal to pause charging For Flex events, during the most critical hours when demand for electricity is at its highest.

Yes, you can always choose not to participate in a Flex event by manually adjusting your charging. You are always in control and PSE will never lock your vehicle or device from charging.

Flex events will only occur during the hours of 7 a.m. to 10 p.m. and will never take place on holidays (see list below). Winter events can occur from Nov. 1 to Mar. 31 and starting in 2024, summer events can occur from May 1 to Sept. 30. For Flex Rewards, there will be no more than 20 Flex events per season.

Holidays:

• New Years
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas

No, modifying your vehicle’s charging during Flex events is 100% voluntary for customers. There is no requirement to participate.

If inaccurate customer or account information is provided during the sign-up process, it can result in a failed enrollment. If this happens, you may be notified by your manufacturer or Autogrid of what went wrong. If you need additional assistance signing up, you can always call our toll-free help line 9 a.m.- 5 p.m. Monday-Friday at 1-888-292-0502 or email flex@big5vn.com.

You will receive your enrollment reward in the form of an e-gift card fulfilled by Tango within 4-6 weeks. You also receive $.50 for each kilowatt hour reduced during Flex events, to be paid out monthly.

Yes, as long as your new residence meets the program qualifications. To ensure you remain enrolled at your new address, please contact us at 1-888-292-0502..

Yes! You can get assistance through PSE’s contractor network of Recommended Energy Professionals. Just log in with your PSE account and select “EV Charger” under product category. If you have yet to purchase a charger, these contractors can also provide an instant rebate for qualified Level 2 chargers at the time of installation. Eligible income-qualified customers can receive incentives for installation as well as enhanced instant rebates for Level 2 chargers. Get a referral today.

Your vehicle or charger uses Wi-Fi to communicate with PSE, similar to how it can communicate with your phone when you adjust it remotely.

Yes. PSE takes the responsibility to maintain the confidentiality and security of customer information seriously. Data collected in the Flex EV program may include:

• Charging status
• Charging rate
• Charging duration
• Total energy used
• Plug status (plugged in or not)
• Location during each charging session each day during the term (only for customers who enroll through their EV's onboard telematics)

This data is securely transmitted through encrypted connections to PSE. Learn more about PSE’s privacy policy.

We calculate your energy savings for each Flex event using a baseline. This baseline is created by averaging the energy consumption of the four highest-usage days among the five weekdays before the event. PSE will connect to your electric vehicle or charger to reduce your energy use during the event, with the goal of lowering your energy use below this baseline. We also consider energy usage in the two hours before the event and the hour after the event, and make adjustments based on higher or lower usage during that time (e.g., 3-4 p.m. and 7-8 p.m. for a 5-7 p.m. event).